1. Introduction and Entity Details
This Privacy Policy is issued by Removalearth (referred to as "we", "us", or "our") in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and — where applicable — the General Data Protection Regulation (GDPR) for visitors in the European Economic Area.
Removalearth
15 West Terrace, Fowlers Bay SA 5690, Australia
Email: welcome@removalearth.world
Phone: +61 436 844 880
This policy applies to personal information collected through removalearth.world, our contact form, cookie banner, and any related electronic communications.
2. Open and Transparent Management (APP 1)
We manage personal information openly and transparently. This document describes what we collect, why we collect it, how we use and disclose it, and your rights. A collection notice is also displayed at the point where you submit our contact form. You may request a copy of this policy in an alternative format by contacting us.
3. Personal Information We Collect
3.1 Information You Provide Voluntarily
When you submit our contact form, we collect your name, email address, message content, and confirmation of consent to data processing. Providing this information is voluntary; however, we cannot respond to your inquiry without it.
3.2 Automatically Collected Information
When you visit our website, we may collect technical information including IP address, browser type, device type, operating system, referring URL, pages viewed, and session timestamps. This information is collected only if you consent to analytics or marketing cookies through our cookie banner.
3.3 Cookie and Local Storage Data
We store your cookie consent choices in your browser's localStorage. Where cookies collect information that identifies or could reasonably identify you, they are treated as personal information under the Privacy Act. See our Cookie Policy.
3.4 Sensitive Information
We do not actively solicit sensitive information (as defined in the Privacy Act) through our website. Please do not include sensitive information in contact form messages unless necessary. If you do, you consent to its collection for the purpose of responding to your inquiry.
4. Collection Notice (APP 5)
At the time of collection via our contact form, we notify you that:
- We collect your name, email, and message to respond to your inquiry.
- Our identity and contact details are set out in Section 1 above.
- You may access, correct, or request deletion of your information as described in Section 10.
- Failure to provide required fields may prevent us from responding.
- We do not routinely disclose contact form data overseas; see Section 8.
5. Purposes of Collection, Use, and Disclosure (APP 6)
We collect and use personal information only for purposes you would reasonably expect, including:
- Responding to inquiries submitted through our contact form.
- Operating and maintaining our website, including remembering cookie consent.
- Understanding website usage through analytics (with consent).
- Measuring advertising effectiveness through marketing technologies (with consent).
- Complying with legal obligations under Australian law.
We do not sell personal information. We may disclose information to service providers (hosting, email delivery, analytics) who perform services on our behalf and are bound by confidentiality obligations. We may also disclose information where required by law, court order, or regulatory authority.
6. Direct Marketing and the Spam Act 2003
We will not send you commercial electronic messages without your consent, in compliance with the Spam Act 2003 (Cth). If you subscribe to communications from us, each message will identify us as the sender and include a functional unsubscribe facility. You may opt out at any time by contacting us or using the unsubscribe link in any message.
7. Anonymity and Pseudonymity (APP 2)
Where lawful and practicable, you may interact with our website anonymously. However, to respond to a contact form submission, we require your name and email address.
8. Cross-Border Disclosure (APP 8)
Some service providers (such as website hosting, font delivery, or analytics platforms) may process data on servers located outside Australia, including in the United States or European Union. Before disclosing personal information overseas, we take reasonable steps to ensure recipients comply with APP 8, including contractual safeguards. By using our website and consenting to analytics or marketing cookies, you acknowledge that overseas disclosure may occur.
For EEA visitors, where data is transferred outside the EEA, we rely on Standard Contractual Clauses or equivalent mechanisms approved by the European Commission.
9. Data Quality and Security (APP 10 and APP 11)
We take reasonable steps to ensure personal information is accurate, up to date, and complete. We implement technical and organisational measures including HTTPS encryption, access controls, secure hosting, and periodic review of our data handling practices.
Under the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act), if a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
10. Access and Correction (APP 12 and APP 13)
You may request access to personal information we hold about you, or request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. Contact us using the details in Section 1. We will respond within 30 days.
Under the Privacy Act, you also have the right to:
- Complain to us about a perceived interference with your privacy.
- Make a complaint to the OAIC if you are not satisfied with our response.
OAIC contact: www.oaic.gov.au · 1300 363 992
For EEA residents, GDPR rights include erasure, restriction, portability, and objection. Contact us to exercise these rights.
11. Data Retention
Contact form submissions are retained for up to 24 months from your last communication, unless a longer period is required by law. Analytics data is retained for up to 26 months. Cookie consent records persist in localStorage until you clear browser data. We destroy or de-identify information when it is no longer needed.
12. Online Advertising
We may use online advertising platforms, including Google Ads, to promote our educational content. Where conversion tracking or remarketing technologies are used, they are activated only after you consent to marketing cookies. You can manage consent through our cookie banner or by adjusting browser settings.
13. Children
Our website is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will delete it promptly.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our practices. The date at the top indicates the latest revision. Material changes will be noted on this page. Continued use after changes constitutes acceptance of the updated policy.
15. Contact and Complaints
For privacy inquiries, access or correction requests, or complaints, contact:
Removalearth
Email: welcome@removalearth.world
Phone: +61 436 844 880
Post: 15 West Terrace, Fowlers Bay SA 5690, Australia
We will acknowledge complaints within 7 business days and aim to resolve them within 30 days.